Return policy
Thank you for shopping with Laval Gallery. We take pride in the quality of our art and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below.
1. Returns and Exchanges
Eligibility: We accept returns and exchanges for art pieces under the following conditions:
- The request must be made within [14/30] days of receiving the item.
- The item must be in its original condition, including packaging and certificates of authenticity (if applicable).
- Custom or personalized items, and items marked as “final sale” or “non-returnable” are not eligible for return or exchange.
Return Process:
1. Contact our customer service team at [contact@yourartwebsite.com] to initiate a return or exchange. Please provide your order number, a description of the issue, and any supporting photos if applicable.
2. Once your return request is approved, we will provide you with instructions on how to return the item.
3. Pack the item securely in its original packaging and include a copy of your original receipt or order confirmation.
4. Ship the item to the address provided in our return instructions.
Return Shipping Costs:
- Standard Returns:** You are responsible for the return shipping costs unless the item is defective or we made an error in your order. In such cases, we will cover the return shipping costs.
- **Exchanges:** If you are exchanging an item, you will be responsible for shipping costs associated with the new item unless otherwise agreed upon.
2. Refunds
Processing Time: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
Refund Amount: The refund will include the cost of the item minus any applicable shipping fees and any restocking fees if stated.
Restocking Fees:** A restocking fee of [X%] may apply to returns of non-defective items. This fee will be deducted from your refund.
3. Damaged or Defective Items
Inspection: If you receive a damaged or defective item, please contact us immediately at with your order number, a description of the issue, and photos of the damage.
Resolution: We will provide a replacement, repair, or full refund for damaged or defective items at no additional cost to you.
4. Cancellations
Order Cancellation: If you wish to cancel an order, please contact us as soon as possible. Once an order is in process or has already shipped, we may not be able to cancel it. If cancellation is not possible, you may be able to return the item following our standard return policy.
5. Contact Us
If you have any questions or need assistance with your return, please contact us at:
[www.LavallGallery.com]
Email:lavallstudio@gmail.com